Privacy Policy

What Personal Data We Gather

During your interactions with NQBlade, we collect various categories of personal information:

• Contact Details: Your email address and any additional information you voluntarily provide when reaching out to us or setting up an account.
• Transaction Data: When completing purchases, billing information is processed through our payment provider. Complete payment card numbers are never stored on our systems.
• Technical Data: Information about your device, browser, IP address, and website interaction patterns collected automatically during your visit.
• Session Data: Cookies and similar technologies help us maintain your session and remember your preferences.

Information collection occurs both directly (when you provide it) and automatically (through your use of our services).

Why We Process Your Information

Your personal data enables us to:

• Deliver, operate, and enhance our automated trading bot services
• Handle payment processing and manage your subscription or lifetime access account
• Respond to your inquiries and maintain communication about your account and our services
• Protect our platform's security and prevent fraudulent activities
• Meet legal requirements and safeguard our legitimate business interests
• Detect and prevent unauthorized access or misuse of our services

We never sell your personal information. Data sharing occurs only as specified in this policy or when you provide explicit consent.

Services We Integrate With

To deliver our services effectively, we partner with established third-party providers:

Stripe Payment Processing

Payment transactions are handled by Stripe, Inc., a leading payment processor. Stripe manages your payment information according to their own privacy standards. We receive transaction confirmations but never access your complete payment card details.

Information shared: Payment card details, billing address, email, and purchase transaction information.

Review Stripe's policy: https://stripe.com/privacy

Google Fonts Service

Website typography is delivered through Google Fonts, a service operated by Google LLC. Visiting our site may result in Google collecting certain usage metrics related to font loading.

Google's privacy information: https://policies.google.com/privacy

Protecting Your Data

We employ comprehensive security protocols designed to safeguard your personal information against unauthorized access, modification, disclosure, or destruction. Our protective measures encompass:

• End-to-end encryption for data transmission via secure HTTPS protocols
• Protected storage systems for sensitive data
• Ongoing security monitoring and system updates
• Strict access controls restricting data visibility to authorized personnel only

Despite our best efforts, no internet-based system can guarantee absolute security. While we implement robust protections, complete security cannot be assured.

How Long We Keep Your Data

We maintain your personal information only for the duration necessary to serve the purposes described in this policy, except when extended retention is mandated or permitted by applicable laws.

Retention periods vary by data type:

• Account Data: Retained while your account remains active and for as long as needed to provide services.
• Financial Records: Payment and transaction documentation is kept for a minimum of 7 years to satisfy tax and accounting legal requirements.
• Correspondence: Support communications and related records may be retained for customer service and legal compliance purposes.

Once retention periods expire, we securely delete or anonymize your personal information.

Your Data Protection Rights

Your location may grant you specific rights concerning your personal information:

• Access Rights: Request a copy of all personal data we maintain about you.
• Correction Rights: Request updates to inaccurate or incomplete information.
• Deletion Rights: Request removal of your personal data, subject to legal retention requirements.
• Processing Restrictions: Request limitations on how we process your information.
• Data Portability: Request your data in a structured, commonly used format for transfer to another service.
• Objection Rights: Object to specific types of data processing activities.
• Consent Withdrawal: Revoke consent for processing based on consent at any time.

To exercise these rights, contact us through the support channels listed below. We commit to responding within 30 days of receiving your request.

European Economic Area residents who believe we haven't adequately addressed privacy concerns may file a complaint with their local data protection supervisory authority.

Cookie Usage and Website Tracking

Our website utilizes cookies and related tracking mechanisms to improve functionality and user experience. Cookies are small data files placed on your device that enable us to remember settings and analyze site usage patterns.

Cookie categories:

• Necessary Cookies: Essential for basic website functionality, including session management.
• Preference Cookies: Store your settings and preferences to personalize your experience.

Browser settings allow you to manage cookie preferences. Note that disabling certain cookies may impact website functionality.

Cross-Border Data Transfers

Your information may be processed in countries outside your country of residence. These jurisdictions may have different data protection standards than your home country.

When transferring data internationally, we implement appropriate safeguards including:

• Standard contractual clauses recognized by data protection authorities
• Verification that third-party processors meet applicable data protection requirements

Using our services indicates your consent to these international data transfers.

Protection of Minors

Our services target users 18 years of age or older. We do not intentionally collect information from individuals under 18. If we discover we've inadvertently collected data from a minor, we will delete it immediately upon notification.

Policy Updates and Modifications

This Privacy Policy may be revised periodically to reflect changes in our practices, legal requirements, or operational needs. When updates occur, we will modify the "Last Updated" date at the top of this document.

We recommend reviewing this policy regularly to stay informed about our data handling practices. Continued use of our services after policy changes constitutes acceptance of the updated terms.

Getting in Touch

For questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us via the support channels available on our website.

Data Controller: NQBlade

Legal Foundations for Data Processing

For European Economic Area users, we process personal information under these legal bases:

• Contractual Necessity: Processing required to fulfill service agreements when you purchase our products.
• Legitimate Business Interests: Processing necessary for business operations, fraud prevention, and security maintenance.
• Legal Compliance: Processing required to meet legal and regulatory obligations.
• Consent-Based Processing: Processing conducted with your explicit consent for specific purposes.

This Privacy Policy aligns with the General Data Protection Regulation (GDPR) (EU) 2016/679 and other relevant data protection legislation.